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There are tried and true job interview questions and techniques that lead to success in hiring. When I'm asked how to interview employees and get the very best, one answer comes to mind every time. Character. If you look at most employers, they hire skills first and only vaguely consider character. Often the problem is that those with high skills and mediocre character end up going away or being fired for character issues. Why not improve employee retention by hiring character first and skills second?
A Job Interview With a Purpose
Character and attitude should be the first traits you seek in a new employee and specific job skills second. This will never happen unless you are prepared to interview knowing which character traits are a must for your business. With this you will be able to select interview questions that give you useful information.
How to Interview to Get the Best
A successful job interview is a two way street. There are things you must learn about the candidate from the job interview questions you ask and there are things the candidate must learn about you, your organization, and the other employees. This will help them to see if this job is right for them too. Employee retention is the goal. It's costly to always be hiring and firing.
It is important when hiring employees to communicate well not only what the job involves but also what the culture of your business is, what the key character traits are, and walk them through an average day. They need to have a complete understanding of what your business is about.
Conducting a good job interview is both a skill and an art. A typical failure of many employers is to go through their job interview questions, even if the questions are well thought out, and never tell the employee candidate what your company culture is. Both you and they have information vital to making a good decision. Share it!
Let Your Current Employees Help!
Let the candidate interview with one of your employees in addition to yourself. They can find out whether this job will fit them by spending time with a current employee and learning about your culture. They'll often ask them questions they would never ask you. You don't want to hire someone who won't fit in. It wastes your time and theirs.
Not Once, But Twice!
Here is a great job interview tip. Take the advice of the carpenter! You know the old carpenter's adage: measure twice, cut once. This works when recruiting employees too. Interview twice, hire once!
I highly recommend that during the hiring process you always give a second interview to any candidate worth considering. Never make a hiring decision on the spot at the first interview. Interviews make people nervous and while one person might perform exceptionally well during the first interview another may not and that second interview might yield entirely different results.
Interviewing employees a second time often helps an employee relax and helps you see who they really are. Compare results and answers from both employee interviews to help you determine the best candidate for each position.
Remember to get another employee involved in the first job interview. The potential employee will have a better picture of your business when they come for the second job interview. They will have thought of other questions that will give you more insight as to their character and ability. The give and take of job interview questions will give a better result for both of you.
Don't forget, that no matter how well you conduct a job interview, you won't really know how things will turn out until the new employee is on the job.
I remember an employee we hired years ago. Three different people interviewed the candidate and she seemed like an outstanding choice. Her first day on the job shocked us all. It was like we must have interviewed her twin sister because the person who showed up for work was nothing like the one we interviewed!
The lesson: some people handle job interview questions well and some don't. Try talking to prior employers of the candidate. It's a great way to gain insights and to avoid unpleasant surprises. Take the time and do it right. Interviewing employees is as much an art as a skill.